3kok Privacy Policy – Our Commitment to Protecting Your Data

This Privacy Policy 3kok This details how the personal information of platform users is managed. By opening an account with 3kok, you consent to the collection and use of your data under the terms set out in this policy.

3kok believes personal privacy is a fundamental right. That's why we only collect the information genuinely needed to operate the platform and serve you. Your data is never sold or shared with advertisers.

Maintaining transparency in data protection is essential to earning the trust of millions of people across Bangladesh. 3kok is committed to that transparency. This policy is written in plain, clear Bengali so that every member can understand it on their own.

3kok collects data in two main ways: information you provide directly, and information gathered automatically while you use the platform. The first category includes registration details, identity verification documents, and payment information.

Information collected at registration includes your name, mobile number, date of birth, and optionally your email address. A copy of your NID or passport may be requested for identity verification. This information is used solely to verify your account and ensure its security.

Automatically collected data includes your device type, browser, IP address, time spent on the platform, and pages visited. This information is used to improve 3kok's services and resolve technical issues.

• Identity Information: Name, mobile number, date of birth, NID/passport number.
• Contact Information: Mobile number, email address (if provided).
• Financial Information: bKash/Nagad number, transaction history (card numbers are not stored).
• Usage Information: Betting history, game activity, login times.
• Technical Information: IP address, device information, and cookie data.

3kok uses the data it collects for six main purposes. First, account creation and management — completing registration, verifying logins, and maintaining account security. Second, payment processing — handling deposits and withdrawals and maintaining transaction records.

Third, service improvement – understanding which features are used most and where issues arise. This analysis helps 3kok build a better platform. Fourth, legal compliance – meeting KYC verification requirements and adhering to anti-money laundering regulations.

Fifth, communication — notifying you of bonus offers, security alerts, or important updates. These communications cover relevant information only, not unnecessary advertising. Sixth, fraud prevention — detecting multiple accounts, bonus abuse, or suspicious activity.

3kok never sells your personal data. When sharing information with third parties is necessary, it is done solely for service delivery purposes and under strict confidentiality terms.

For payment processing, the necessary transaction information is shared with bKash, Nagad, or your bank. This data is used solely to complete that specific transaction. Where legally required, information may be disclosed in response to a valid request from the competent authorities in Bangladesh.

Technical service providers (such as server hosting and cybersecurity providers) may process limited amounts of data, but they all operate under strict confidentiality agreements with 3kok and may not use that data for their own purposes.

• Payment gateways – minimum data required to process transactions.
• Law enforcement agencies — where a valid legal order exists.
• Technology service providers — to keep the platform operational.
• Marketing companies or advertisers – never.

Cookies are small text files stored in your browser that help websites recognize you and improve your experience. 3kok uses four types of cookies.

Most cookies can be disabled through your browser settings; however, turning off essential cookies may cause login and payment features to stop working.

3kok uses multiple layers of security to protect your data. All data transmission is secured through TLS/SSL encryption, meaning nothing passing between your browser and 3kok's servers can be read from the outside.

Stored data is also encrypted. Passwords are never kept in plain text — they are stored using a one-way hashing method, so even 3kok staff cannot view your password. Identity documents are kept on secured servers and can only be accessed by authorized personnel when required.

Regular security testing (penetration testing) is carried out to identify and address any vulnerabilities before they can be exploited. In the event of a data breach, affected members will be notified promptly and appropriate action will be taken.

• TLS 1.3 encryption — applied to all traffic.
• Two-Factor Authentication (2FA) – can be enabled optionally.
• Auto-logout – inactive sessions are ended after a set period of time.
• Suspicious login alerts – SMS notifications when a login is detected from an unrecognized device.
• Regular security audits — conducted by third parties.

As a 3kok member, you have several rights over your own data. To exercise any of these rights, contact 3kok Support. Most requests are processed within 30 days.

3kok retains your data only for as long as necessary. Data for active accounts is kept while the account remains active. After account closure, general usage data is deleted within 90 days.

However, certain data must be retained for longer periods due to legal requirements. Financial transaction records are generally kept for up to 5 years — a requirement under anti-money laundering laws. Identity verification documents may be retained for up to 2 years after an account is closed.

For accounts inactive for 2 years, 3kok conducts an account review and notifies the member. If you have any questions about data retention, please contact support.

3kok may update this privacy policy when necessary. Members will be notified in advance via SMS or email for any significant changes. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.

The date of each update is noted at the top of this page. We recommend checking this page periodically. If you object to any changes, you may request to close your account.